Support

Email hello@getalmirah.app and a real person will reply, usually within two working days. Please don't send us documents or your recovery key: we never need them.

I forgot my passphrase

Open the app, tap "Forgot passphrase?" on the unlock screen and enter your 24-word recovery key. Without it we can't get you back in, because we don't hold your keys.

Managing your subscription

Plans are managed by Apple or Google. To cancel or change plan, open your App Store subscriptions or Google Play subscriptions.

Delete your account

Email hello@getalmirah.app from the address you sign in with and ask us to delete your account. We'll confirm, then delete your account data and the encrypted files in vaults you own within 30 days. Cancel any subscription in the App Store or Google Play first, as deleting your account doesn't stop billing.

Report a security issue

See our security page.